As a CX/AI content strategist, I make words and flows simple, accessible, and secure. I’m especially passionate about creating customer support content that drives customer success and self-service.

I help businesses use AI to improve their customer support. By working with cross-functional partners, I've designed and implemented AI-powered solutions that have automated support processes, increased customer self-service rates, and enhanced human agents efficiency. I specialize in developing strategies and prompts that allow LLMs to accurately interpret and execute complex workflows.

I’m also a seasoned copywriter, with experience writing CX/UX content, SMS, email, video scripts, web copy, advertisements, generative AI integrated content, instructions, e-support articles, blogs, and social media content.

I translate complex ideas into digestible narratives, using data driven analysis, SME input, and testing to ensure what I create works. Every word I write, every sentence I string together, has been shaped by research, discussion, and collaboration.