As a CX content strategist and AI Conversational Designer, I automate support processes, increase customer self-service rates, and enhance human and AI agent efficiency. I’m especially passionate about creating customer support content that drives success and self-service.

I help companies scale their support through data-driven content architecture and agentic workflows. By leveraging "vibe-coding" and technical prompt engineering, I’ve successfully increased CSAT and Self-Service rates for Coinbase’s Help Center. My focus is on creating high-fidelity, machine-readable documentation that empowers both AI chatbots and human agents to solve issues with precision and speed.

I’m also a seasoned copywriter, with experience writing CX/UX content, SMS, email, video scripts, web copy, advertisements, generative AI integrated content, instructions, e-support articles, blogs, and social media content.

I translate complex ideas into digestible narratives, using data driven analysis, SME input, and testing to ensure what I create works. Every word I write, every sentence I string together, has been shaped by research, discussion, and collaboration.